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Self Collection
We will send you an SMS or Whatsapp message when your order is ready for collection. Please provide a mobile number for this purpose.
The address for self-collection is 2 Woodlands Sector 1 #05-05 Singapore 738068.
You can also choose to visit our showroom. Only CASH/Paynow is accepted at the self-collection point.
Download Directions on how to get to our location here: PDF Directions
Our opening hours are:
- Monday to Friday: 10am - 12pm and 2pm - 6pm
- We are closed on Saturdays, Sundays and Public Holidays
Courier
To track your order, you can see this link.
When is my scheduled delivery for courier?
On our end, we will need 1 - 2 working days to process your order. Standard courier service would deliver items within 3 working days. Hence, for orders sent via courier, it will reach you within 5 working days from the time you place your order. Overall, we find that 99% of our customers would receive it within 5 working days from the date they place their order, as per our fulfilment promise.
Delivery
Upon your order, we will arrange for it to be delivered. It will typically be sent out on Tuesdays and Fridays.
The charges are as follows.
- Orders below $150, it will be $15 for delivery
- If your order exceeds $150, delivery is free
Urgent Delivery / Specific Timeslots
We cannot guarantee that you will be able to get the product in time by courier, especially if the lead time is short. Hence, the only option you have would be to self-collect or request urgent delivery. We will be fulfilling the urgent delivery orders ourselves, hence you can rest assured that the order will definitely arrive at the agreed time. You can choose from these options. This is subject to availability. We will have to receive the full payment first before we can arrange for the delivery.
- Same Day Delivery (unlimited weight) (Subject to availability): $50
- Next Day Delivery (Subject to availability): $30
- Specific Timing Delivery (2 working days lead time required): $25
- Delivery on Weekdays 7pm - 11pm (2 working days lead time required): $10
- Delivery on Weekends at available time (2 working days lead time required): $20
Defective or Incorrect Products Received
We apologise in advance if defective or incorrect products are delivered to you.
Drop us an email at hello@movementfirst.sg with details such as name, contact number, invoice number and pictures of the defective products within 7 days.
7 days is a reasonable time frame for customers to check if the goods are received as described, or if there are any defects in the product. We will not entertain requests for exchanges or refunds after 7 days. We will get back to you within 2 working days.
Refund & Exchange
All sales are considered final. In the event the goods received are defective after delivery, we will provide a replacement or repair the product. In extenuating circumstances on a case-by-case basis, we will allow customers to exchange the product or products of equal value at our showroom.
For exchange items that are not defective/incorrect, there will be a restocking fee ($15) and delivery fee ($15) incurred. Restocking fee is to cover the company's expenses to handle/prep the returned goods as it requires our manpower to spend extra time and effort to quality-check the item before putting it back for sale.